Ordering from The Freshwater Pearl Company
We strive to make the order process as easy as possible. Our website is designed to provide a simple and streamlined shopping experience. Orders can be placed online, or can be taken over the phone with one of our helpful Customer Service Experts. Our Customer Service Experts are willing to go the extra mile to help you with product selection, shipping, or any question you might have. The Freshwater Pearl Company reserves the right to refuse or refund any order due to unforeseen circumstances, including pricing errors and online ordering errors. Customers whose orders are affected by such unforeseen circumstances will be contacted within one business day.
Receipts
We ship the majority of our products directly from our fulfillment center to your doorstep. Your products will typically arrive with a packing invoice or receipt. At the time of purchase, you will also receive an order confirmation that can also serve as your official receipt. You will see your order number conveniently along the top. If you have discarded, lost, or never received your receipt, no problem; contact our helpful Customer Service Experts at service@tfwpco.com and we'll be happy to send another one.
Cancelling An Order
Ideally, all orders should be cancelled within 24 hours from your purchase. If your order has not shipped, The Freshwater Pearl Company will refund you for your purchase. If your order has shipped, you (the buyer) will also be responsible for actual return shipping charges. Refunds will only be issued to the original credit card that you use when placing your order.
Payment Methods
We accept several methods of payment as listed below. No matter what method you choose, we guarantee that every transaction you make on our site will be 100% secure. All prices are listed in U.S. dollars.
Credit Cards – We currently accept Visa, MasterCard, American Express, and Discover cards. You can safely enter your entire credit card number via our secure server, which encrypts all submitted information.
Order Tracking
Your tracking information is emailed to you when your order ships. Orders are tracked using a tracking number and the website of the delivery carrier. If you have any questions, or if your delivery seems behind schedule, our friendly Customer Service Experts are always there to help and can be contacted at service@tfwpco.com or 888-545-9775.
Backordered Items
Occasionally due to popularity of an item, a product is placed on backorder until additional inventory is received. This happens very rarely, and when it does, you will be notified immediately by one of our Customer Service Experts.
